Privacy Policy

At G Star Entertainment, your privacy is important to us.

We are committed to protecting your personal information and complying with the New Zealand Privacy Act 2020. This Privacy Policy explains how we collect, use, store, and protect your personal information, and outlines your rights.

1. Information We Collect

When you engage with G Star Entertainment, purchase tickets, attend our events, or interact with our services, we may collect personal information including:

Full name
Date of birth
Email address
Phone number
Postcode
Ticket purchase and attendance details

We only collect personal information that is reasonably necessary for our business operations.

2. Basis for Collection

We collect personal information where it is necessary to:

Sell and manage event tickets
Verify age and eligibility for entry
Communicate important event-related information
Provide customer support
Send marketing and promotional communications
Comply with legal and regulatory obligations

3. How We Collect Information

We collect personal information in the following ways:

Directly from you when you purchase tickets, register for events, subscribe to communications, or contact us
Through third-party ticketing and event management platforms used to sell tickets and manage registrations
Where third-party platforms are used, they collect information on our behalf. We take reasonable steps to ensure these partners comply with New Zealand privacy and data protection requirements.

4. Payment Information

All payment information is collected and processed securely by our third-party payment provider, Stripe.

G Star Entertainment does not store, process, or retain full credit or debit card details on its systems. Stripe manages payment data in accordance with applicable security standards.

5. How We Use Your Information

We use your personal information to:

Provide event updates, notifications, and operational communications
Send marketing and promotional communications relating to G Star Entertainment
Share relevant offers and information within our family of companies
Improve our events, services, and customer experience

By purchasing a ticket, you consent to G Star Entertainment communicating with you regarding event-related information and marketing communications. You may opt out of marketing communications at any time.

6. Sharing of Personal Information

Your personal information may be shared with:

Related companies within the G Star group for business and marketing purposes
Event venues, contractors, and suppliers where reasonably necessary to deliver events
Certain event partners, where appropriate and applicable, for marketing purposes. This may include sharing your first name, last name, email address, and, in some cases, your postcode.

Examples of such partners include:

Partners involved in a promotion, competition, or giveaway that you’ve entered as part of your ticket purchase
Regional tourism organizations, to help determine where event attendees have come from and to measure campaign and economic impact

You may opt out of this sharing at any time. We do not sell your personal information.

7. Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to:

Improve website functionality
Analyse website traffic and usage
Deliver relevant content and communications

You can control cookie settings through your browser. Disabling cookies may affect website functionality.

8. International Data Transfers

Some of our service providers may store or process personal information outside New Zealand.

Where personal information is transferred overseas, we take reasonable steps to ensure:

The recipient country has comparable privacy protections, or
Appropriate contractual safeguards are in place to protect your information

9. Storage and Security of Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, or modification.

Security measures include:

Secure digital systems and platforms
Restricted internal access to personal data
Use of reputable third-party service providers

While no system can be guaranteed completely secure, we actively work to safeguard your information.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, or as required by law.

When personal information is no longer required, it is securely deleted or anonymised.

11. Data Breach Notification

In the event of a privacy breach that is likely to cause serious harm, we will:

Notify affected individuals as soon as practicable
Notify the Office of the Privacy Commissioner, as required under the Privacy Act 2020

12. Your Rights

Under the Privacy Act 2020, you have the right to:

Request access to personal information we hold about you
Request correction of inaccurate or outdated information
Request a copy of your personal information
Opt out of marketing communications or sharing with event partners at any time

Requests can be made using the contact details below.

13. Complaints

If you believe we have breached your privacy rights or would like access to your data, you may contact us at: info@gstar.co.nz

We will respond to privacy-related complaints and queries within a reasonable timeframe.

14. Consent

As stated in our Terms and Conditions, by purchasing a ticket, being a ticket holder, and/or attending any G Star Entertainment event, you fully agree to our Privacy Policy and Terms and Conditions.

15. Updates to This Policy

G Star Entertainment reserves the right to make changes to this Privacy Policy at any time. We will notify you of any significant updates via our website or through other communication channels.